Privacy Policy Privacy Policy

Protecting the privacy and safeguarding the personal and financial information of our clients and website visitors is one of our highest priorities. The following Privacy Statement explains how GAIN Capital collects and protects your personal information. References to “GAIN Capital” in this Privacy Statement include all GAIN Capital companies and divisions, including

By opening a GAIN Capital account or by using GAIN Capital websites, you give your consent to the collection and use of personal information by GAIN Capital as explained in this Privacy Statement.

Collection of personal information

We collect your personal information directly from you associated indirectly as a results of your relationship with North American nation. GAIN Capital may use the knowledge collected from you to verify your identity and speak to information, establish your commerce account, issue you an account variety and a secure password, maintain your account activity and contact you with account information, among different reasons. This information additionally helps us improve our services to you, customise your browsing expertise and inform you concerning further products, services or promotions that will be of interest to you.

You directly offer us with the bulk of knowledge we tend to collect. This information includes your contact details, {including|as we tend toll as|together with} name, mailing address, signaling associated e-mail address, personal identification knowledge we are needed by law to collect, including your passport number and/or tax identification number, and knowledge required by law to assess your commerce expertise and risk tolerance, including your annual income, web value and obtainable risk capital. we tend to additionally collect demographic information after you open an account, including gender, birth date, occupation and employment status.

You offer North American nation with this information by finishing the account application and connected documentation, by causing us an e-mail or by submitting information in response to a promotion or special offer.

The information we collect indirectly from you includes your Internet protocol (“IP”) address, browser type, operating system, Internet service provider (ISP), time stamps and transaction history.

Should you close your account with us, GAIN Capital will retain your information, but only use it to comply with regulatory requirements and to periodically contact you to offer you the opportunity to reactivate your account or participate in other offers.


We use cookies and web beacons (also known as action tags or single-pixel gifs), and other technologies (collectively, “cookies”) to provide us with data we can use to improve your experience and to understand you better. Cookies are little text files sent from net servers that will be keep on your computer. Cookies change North American nation to capture however you fell upon our website, after you return, that pages on our site you visit, and to acknowledge that you just are already logged on once we receive a page request from your browser. we tend to may link the knowledge we store in cookies to in person recognizable information you submit whereas on our site. we are going to ne’er share this information with any third party. Cookies are decipherable solely by us and don’t contain any personal information nor do they contain account or arcanum information. we tend to cannot and can not gather information concerning different sites you’ll have visited.

We may share usage information about guests to our websites with well-thought-of advertising firms for the aim of targeting our net banner advertisements. the knowledge collected by the advertising company through the employment of those element tags isn’t in person identifiable. we tend to may use third party computer code to trace and analyze usage and volume applied mathematics information as well as page requests, type requests and click on paths. The third party may use cookies to track behavior and may set cookies on behalf of GAIN Capital.

All net browsers have settings that allow you to dam cookies. By visiting our web site along with your browser set to permit cookies, you consent to our use of cookies as delineate above. If you decide on to block cookies you’ll use our services however some functions might not work as designed.

Sharing Personal data with GAIN Capital affiliates and Non-affiliated third parties

GAIN Capital doesn’t sell, license, lease or otherwise disclose your personal information to any affiliate or third party for any reason, except as described below.

GAIN Capital may share information with affiliates if {the information|the knowledge|the knowledge} is needed to produce the merchandise or service you have got requested or to provide you the chance to participate within the product or services our affiliates offer.

To help North American nation improve our services to you, we tend to may have interaction another business to assist us perform bound internal functions, akin to account processing, fulfillment, consumer service, client satisfaction surveys or different data assortment activities relevant to our business. we tend to may provide a non-affiliated third party with client information from our database, as well as your name, address, phone number, and/or e-mail address, to help us analyze and establish consumer wants, send word purchasers of product and repair offerings or conduct general selling and research for us.

GAIN Capital additionally forges partnerships and alliances with non-affiliated third parties which provide high-quality product and services that may be of import to our clients. so as to make sure that these products and services meet your needs and are delivered in an exceedingly manner that’s useful and relevant, GAIN Capital may share some personal data with these non-affiliated third parties.

We usually need that every one non-affiliated third parties to that we offer your private personal information conform to keep your information confidential and use such data exclusively for the restricted purpose that we’ve engaged them, or as otherwise needed by law. In addition, wherever provides are created to you by non-affiliated third parties, we tend to usually need that they disclose that the offer is being extended as a result of your relationship with us. we tend to additionally obtain to make sure that these non-affiliated third parties maintain acceptable knowledge security procedures to protect against unauthorized use of, or access to, your personal information.

When required by law, GAIN Capital reserves the correct to disclose your personal information to 3rd parties or regulatory, law enforcement or different government authorities. we tend to may disclose your data to credit coverage or assortment agencies, or once necessary to safeguard our rights or property.

If at any time you decide on to buy a product or service offered by another company, let’s say by clicking on a poster on an internet site in hand or managementled by GAIN Capital, any personal information you share thereupon company can now not be controlled underneath our Privacy Statement. we tend to don’t seem to be accountable for the privacy policies or the content of websites we link to and that we haven’t any control over the employment or protection of knowledge provided by you to, or collected by, those web sites. Whenever you choose to link to a co-branded website or to a connected website, you’ll be asked to produce registration or different information. Please note that the knowledge you’re providing goes to a 3rd party, associated you ought to familiarise yourself with the privacy policy revealed by that third party.

The security of your personal information

We use security software, systems and procedures to supply you a secure and secure commerce setting and to safeguard your personal, money and trading information.

When you open an account with us, you’re issued a novel account variety, User ID and a password. solely a restricted number of GAIN Capital staff who have a desire to understand this data can have access to your account number, UserID, and password. keep in mind that you just are ultimately accountable for maintaining the secrecy of your account number, UserID and password. we tend to powerfully advocate that you don’t disclose this information to anyone.

On our websites and on-line account application we use technology to write in code information transmitted by or to you. we tend to use certificate authority (CA) certificates to attest our websites and secure commerce and customer-facing applications, allowing you to verify that you are connected to our websites.

Changes to this Privacy Statement and Opting Out

In the event GAIN Capital materially changes this Privacy Statement, the revised Privacy Statement will promptly be posted to our websites. By opening an account with us, you are deemed to agree to accept posting of a revised Privacy Statement electronically on our website as actual notice to you.

Under certain circumstances, such as with respect to our sharing of your personal information with non-affiliated third parties, you may inform us that you would like to “opt out” by contacting North American nation through the contact data listed below. Note that for joint accounts, an-opt out election created by one account owner of a joint account is applicable to all or any account house owners of the joint account. associate opt-out election should be made for every separate account you hold at GAIN Capital.

Any dispute over our Privacy Statement is subject to the present notice and therefore the GAIN Capital client Agreement. If you have got any queries that this Privacy Statement doesn’t address, please contact a consumer Services representative.

You could contact GAIN Capital for any reason underneath this Privacy Statement, or otherwise, as follows:



Who we tend to are

GAIN world Markets Inc. trading as (“we”, “us”, “our”) is committed to protective your privacy associated maintaining the safety of any personal data that we receive from you.

This privacy policy is supplemental to the Privacy Policy (All Clients) above, and applies to people who are resident within the European Union. within the event of any conflict between this policy and our existing privacy policy, the terms of this policy shall prevail.

If either privacy policy changes, we are going to place an updated version on our website.

The purpose of this policy

The purpose of this policy is to clarify to you what personal data we tend to collect and the way we and our associated firms could North American natione it.   firms are related to us if they’re our subsidiaries or we are each subsidiaries of constant company entity.

We are the controller of any personal information that you offer to us which suggests that we decide the needs and means of the process of that non-public information. 

If any provision or part-provision of this policy is or becomes invalid, banned or unenforceable, it shall be deemed deleted, however that shall not have an effect on the validity and enforceability of the remainder of this policy.

How we tend to acquire and store your information

We obtain your information through applications, emails, letters, phonephone calls, SMS messages, cookies and conversations once registering for our services and through the course of our relationship (including information gained after you North American natione our learning tools, demo accounts and commerce simulators).

We could monitor or record phone calls with you and monitor (and maintain a record of) all emails and electronic communications sent by or to us.

We follow strict security procedures within the storage and revealing of knowledge that you just have given us to forestall unauthorised access.

What kinds of personal data we tend to method

We could process the subsequent types of personal information:

  • name;
  • contact details as well as email details, addresses and phone numbers;
  • age or date of birth;
  • gender;
  • occupation;
  • income, assets and liabilities;
  • bank account balances, money statements, credit coverage information and employment details;
  • trading data and experience;
  • user names and passwords;
  • information with reference to your account including your account history, activity and orders;
  • IP address;
  • social security number, social insurance number, passport or different MiFIR national identifier;
  • transaction reporting reference;
  • power of professional person / agent details;
  • phone device type;
  • operating system;
  • device ID;
  • cookie ID;
  • Google 360 ID;
  • GUID; and
  • information concerning your use of our services, product and facilities (including data gained after you use our learning tools, demo accounts and commerce simulators).

How we tend to check your identity

To suits applicable rules we want to verify the name and address of our customers and bound third parties. we tend to could raise you to produce physical types of biometric identification when you open your account.  Alternatively, we may use a credit reference agency to verify your identity. Our search isn’t seen or employed by lenders to assess your ability to obtain credit.

Using your personal data

As we tend toll as checking your identity, the non-public information we hold is also used for:

  • considering any of your applications;
  • carrying out risk assessments;
  • complying with our legal and regulative obligations;
  • performing our obligations underneath any contract we’ve with you;
  • administering our relationship with you as well as resolution queries or issues;
  • establishing and managing your account;
  • reviewing your in progress needs;
  • providing you with the information, product and services that you just request from us;
  • checking your directions to us;
  • investigating any grievance you’ll make;
  • providing proof in any dispute or anticipated dispute between you and North American nation;
  • recovering amounts payable;
  • training our staff;
  • enhancing our client service and product;
  • undertaking development and analysis; and
  • detecting or preventing fraud or different crimes.

Where you have got consented to direct selling, we tend to could send you marketing material from time to time by post, email, telephone, SMS or other electronic communication services.

We additionally use technology to form choices mechanically or to make profiles concerning you.   This technology uses logic that assesses whether or not our products are appropriate for a possible customer, that helps us to work out whether or not it’s acceptable for a potential customer to open an account with North American nation. this implies that you just might not be able to open an account with us if our technology determines that it’d not be acceptable for you to try and do therefore supported your money data and commerce experience. If you ever suppose our machines have gotten it wrong, you’ll be able to elicit a personality’s to seem into it. (See “Your Rights – Rights in relevancy machine-controlled higher cognitive process and profiling”.)

When we tend to could share your information

We may share your personal information with:

  • any regulatory, enforcement or tax authority;
  • such third parties as we tend to moderately take into account necessary so as to forestall crime, for example the police;
  • our associated companies;
  • third-party service suppliers and advisers who provide North American nation with administrative, money, analysis or different services in reference to the services we offer to you;
  • our introducing brokers and other business partners;
  • our skilled advisers;
  • credit reference agencies;
  • our auditors for the needs of ending financial and regulative audits;
  • our agents, as well as credit reference agencies, functioning on our behalf, carrying out such credit and identity checks, including concealment checks, compliance regulatory coverage and fraud bar checks, as we could reasonably consider necessary or desirable, as well as requesting a reference from your bank or any credit reference agency. Any third party cited during this clause could share any personal data regarding you with North American nation and different organisations  concerned in credit reference, the bar of fraud and/or  crime  and/or  concealment or for similar purposes  or to recover debts involved;
  • courts, tribunals, regulative or tax authorities and government agencies to change us to enforce our agreement with you or to suits the wants of a court, regulator, tax authority or government agency;
  • the customer or potential purchaser of 1 or additional of our businesses or product/service lines and their skilled advisers; and
  • our trade repository.

Please also note that revealing to the trade repository or regulators may end in bound anonymous dealing and evaluation knowledge changing into obtainable to the public.

Generally, we tend to need that organisations outside our associated firms with whom we share your personal data acknowledge the confidentiality of your data and undertake to respect your right to privacy.

Information, that we acquire indirectly

In some cases, we are supplied with your name and speak to details by our third party referrers.

We also gather information with reference to you and your online behaviour:

  • to facilitate optimise our website, to administer you an honest North American nationer experience and to individualize your use and our communications to you;
  • to help us monitor, support and improve the performance of our website (by analysing your use and knowledge of our site);
  • to help us understand additional concerning you and therefore the product and services you utilize and have an interest in; and
  • to tailor the web advertising you receive.

Knowing more about you helps us to grasp our customers better, and means that we will offer you recommendations about products and services you’ll have an interest in, and offer you with relevant advertising and bespoken communications that are of interest to you.

We mix data that you just provide to North American nation with information that’s in public obtainable and/or that we tend to receive from third parties akin to advertisers and/or different well-thought-of sources who have obtained your permission to try and do so, or have otherwise explained to you that this could happen.

Joint applicants

You ought to solely give us personal information concerning some other person (such as a joint applicant) with their permission. wherever information is provided by you about somebody else, or someone discloses information about you, it’s going to be supplementary to any personal data that’s already control by North American nation and it’ll be utilized in the ways that delineate during this privacy notice. Sometimes, after you open a joint account or product, this could mean that your personal information are going to be shared with the opposite applicant. For example, transactions created by you may be seen by your joint account holder and vice versa.

The legal basis for our process of non-public information

The legal basis for our methoding of personal information will rely on why we tend to process your information.

Where you want to enter into or have signed a contract to receive services from North American nation, we are going to method your personal data to change us to enter into and perform our contract with you.  If you don’t offer the non-public information requested then we tend to might not be able to provide some or all of these services to you.

Where you utilize our website, we will process your personal information collected by exploitation cookies. 

We may have to be compelled to process your personal information to suits our legal and regulative obligations as well as in relation to:

  • performing anti-money laundering, act of terrorism bar and sanctions screening checks, complaints and investigations or litigation;
  • obtaining information about your relevant investment knowledge and knowledge in order that we will assess whether or not a service is acceptable for you;
  • obtaining data concerning your different investment activities so as to establish your standing for the needs of rules that apply to commerce in over-the-counter derivatives; and
  • submitting and revealing reportable knowledge to our trade repository.

We even have a legitimate interest to method your personal information for:

  • performing the services or supply the product or information you have got in agreement to receive from us;
  • ongoing management of our relationship with you and to keep up contact with you;
  • our internal business purposes which can embrace business and disaster recovery, document retention/storage, IT service continuity (e.g. back-ups and service assistance) to make sure the standard of the services we offer to you;
  • corporate transactions;
  • marketing analytics as well as selling campaign improvement and net analytics to change North American nation to develop and target the marketing of our product and services;
  • keeping our records updated and learning however customers use our products/services;
  • developing our products and services, growing our business and informing our marketing strategy;
  • defining the categories of consumers for our products and services and keeping our website(s) and platform(s) updated and relevant; and
  • portfolio analysis and experience studies to change North American nation to boost the product and services we provide to customers.

If you have got consented to direct marketing, we are going to use relevant personal data to enable us to produce you with personal information concerning products, news and services that will be of interest to you.

Using firms to method your information outside the EEA

All countries within the European Economic space (“EEA”) have similar standards of legal protection for your personal information.  the non-public information that we tend to collect from you’ll be transferred, and stored, outside the EEA.  it’s going to even be processed by staff in operation outside the EEA who work for us. Such employees is also engaged in, among different things, the fulfilment of your order, the process of your payment details and therefore the provision of support services. wherever we tend to transfer personal data or share it with others outside the EEA, we are going to make sure that the same degree of protection is afforded to that by use of model clauses approved by the ecu Commission, by transferring to countries that are deemed to produce an adequate level of protection for private knowledge by the ecu Commission or by transferring to 3rd parties who are a part of the Privacy Shield.

How long can we tend to keep it?

We shall hold data concerning you on electronic and/or paper files while you’re a client and for a minimum of six years once you stop to be a customer. 

How to induce more help

If you have got questions, please contact us:


This section explains your rights in relevancy your personal information in additional detail. the assorted rights don’t seem to be absolute and are subject to bound exceptions or qualifications.

You are entitled to receive personal information freed from charge except within the following circumstances wherever we may charge an inexpensive fee to hide our body prices of providing the non-public data for:

  • manifestly groundless or excessive/repeated requests, or 
  • further copies of constant information.

Alternatively, we is also entitled to refuse to act on the request.

Please take into account your request responsibly before submitting it. We’ll respond as presently as we can. Generally, this may be inside one month from once we receive your request but, if the request goes to require longer to deal with, we’ll allow you to know.

Accessing your information


When are you able to request access?

You have the correct to:

  • confirmation that your personal data is being processed
  • access to your information, and
  • other bound information (most of that ought to be in our privacy policy anyway).

You can request copies of paper and electrical records concerning you that we tend to hold, share or North American natione. To affect your request, we will request proof of identity and enough personal information to change us to find the non-public information you request.

When will access not be offerd?

We can solely provide you with your information, not personal information about another person.  Also, wherever access would adversely affect another person’s rights, we’re not needed to produce this.  because of legal privilege, we tend to might not be able to show you something that we learned in reference to a claim or legal proceeding.

Please clearly taken off in your access request the non-public data that you’re requesting.  If this can be not clear, we could return to you to elicit any personal information by manner of clarification.

Correcting your information

You have the correct to get from North American nation while not undue delay the rectification of inaccurate personal information regarding you.   If you tell us that the personal information we hold on you is incorrect, we will review it and if we accept as true with you, we are going to correct our records. If we don’t agree with you we will allow you to know. If you wish, you’ll be able to tell North American nation in writing that you just believe our records still to be incorrect and that we will embrace your statement once we offer your personal data to anyone outside the GAIN Capital cluster of companies. you’ll be able to contact us exploitation the main points within the section on top of in the main body of the privacy notice headed ‘Obtaining any personal information from us’.

You may have the correct to own incomplete personal data completed, {including|as we tend toll as|together with} by means that of providing a supplementary statement.  whether or not or not this can be acceptable in any specific case counting on the needs that your personal information is being processed.

We have to be compelled to send word any third parties with whom we’ve shared your personal information that you’ve created a rectification request. We’ll take affordable steps to try and do this, however if it’s insufferable or could involve disproportionate effort we might not be able to do that or guarantee they rectify the non-public information they hold.

How you’ll be able to see and proper your information

Generally, we are going to let you see the non-public data that we tend to hold concerning you, or take steps to correct any inaccurate information, if you raise North American nation in writing. 

Due to legal privilege, we might not be able to show you something that we learned in reference to a claim or legal proceeding.

Erasing your information


When are you able to request erasure?

You have a right to own your personal information erased, and to forestall process, where:

  • the personal information is not any longer necessary for the aim it had been originally collected/processed;
  • you withdraw consent (where antecedently provided);
  • you object to the processing and our legitimate interests in having the ability to stay process your personal data don’t take priority;
  • we’ve been processing your personal information in breach of knowledge protection laws; or
  • the personal information has got to be erased so as to suits a legal obligation.

When will we tend to refuse erasure requests?

The right to erasure doesn’t apply wherever we are needed to retain it for legal or regulative functions or where your information is processed for sure such as reasons, as well as for the exercise or defence of legal claims.

More importantly, if we’ve to erase your data we might not be able to offer you with our services.

Do we’ve to inform different recipients of your personal data concerning your erasure request?

Where we have provided the non-public information you wish to be erased to 3rd parties, we want to tell them about your erasure request, in order that they will erase the personal information in question.  We’ll take affordable steps to try and do this, however this could not invariably be doable or may involve disproportionate effort.

It may be that the recipient isn’t required/able to erase your personal information as a result of one in every of the exemptions on top of applies.

Restricting process of your data


When is restriction available?

You have the correct to limit the process of your personal information:

  • where you trouble the accuracy of the information, we want to restrict the processing till we tend to’ve verified the accuracy of the information;
  • when processing is unlawful and you oppose erasure and request restriction instead;
  • if we now not need the non-public information however you wish this to establish, exercise or defend a legal claim; or
  • where you’ve objected to the processing within the circumstances elaborate in paragraph (a) of “Objecting to processing”, and we’re considering whether or not those interests ought to take priority.

Do we’ve to inform different recipients of your personal data concerning the restriction?

Where we tend to’ve disclosed your relevant personal information to 3rd parties, we want to tell them about the restriction on the process of your information, in order that they don’t still method this. 

We’ll take affordable steps to try and do this, however this could not invariably be doable or may involve disproportionate effort.

We’ll additionally allow you to understand if we plan to raise a restriction on processing.

Taking your personal information with you


When will the correct to knowledge movableness apply?

The right to data movableness solely applies:

  • to personal data you’ve provided to North American nation (i.e. not the other information);
  • where the process relies on your consent or for the performance of a contract; and
  • when processing is administered by machine-controlled means.

When will we tend to refuse requests for knowledge portability?

We can refuse your data portability request if the processing doesn’t satisfy the on top of criteria.  Also, if the non-public information issues quite one individual, we might not be able to transfer this to you if doing therefore would prejudice that person’s rights.

Objecting to processing

You can object to process within the following circumstances:

(a)  Legitimate interests

You’ve the correct to object, on grounds with reference to your specific situation, at any time to methoding of non-public data concerning you which of them relies on legitimate interests.

If we will show compelling legitimate grounds for processing your personal information which override your interests, rights and freedoms, or we want your personal information to establish, exercise or defend legal claims, we tend to can still process it.  Otherwise, we should stop exploitation the relevant information.

(b)  Direct marketing

You can object at any time to your personal information being employed for marketing functions (including identification concerning such direct marketing).

If you sign in to receive newsletters or different e-mail messages from us, you’ll be able to opt-out at any time freed from charge by clicking the unsubscribe link at the lowest of the message or by contacting us:Email: [email protected]

Automated higher cognitive process and profiling

You’ve the correct to not be subject to a call primarily based exclusively on machine-controlled processing, {including|as we tend toll as|together with} profiling, that has legal consequences for you or equally important effects.

As explained within the main a part of our Privacy Policy, we use technology that will this. we tend to solely do therefore where:

  • this is necessary for coming into into, or performance of, a contract between us;
  • this is authorised by applicable law; or
  • we’ve obtained your specific consent to try and do therefore for these purposes.

While we tend to’re assured that the technology works, we perceive that not most are snug with choices being left entirely up to machines. that’s why you’ll be able to request human intervention – allow us to understand your issues and contest the choice if you’re thinking that our technology has it wrong.